BUSINESS USER SERVICES

TELEPHONE, EMAIL & REMOTE SUPPORT


We offer an IT helpdesk support service where we can remotely connect to your PC or laptop to diagnose and resolve a variety of IT issues such as a slow running computer, printing issues in the office, problems with installing and running software, permissioning of new users, editing file permissions etc​ This option includes an SLA of a response within 2 hours and a fix within 8 hours of the issue occurring.




IT SUPPORT - ONSITE


We can visit you on site to resolve a variety of software and hardware issues, and will both diagnose and repair a variety of problems you may be having with your office PC's, laptops, server, switches and patch panels and a variety of other equipment. Site visits to the office to resolve any issues we can't fix remotely On site maintenance, updates run for PC's and equipment and system checks for any issues.




PC SETUPS, INSTALLATIONS, CONFIGS & UPGRADES


We can setup and configure pc's and laptops for use both in or out of the office, install software, configure email accounts, Microsoft office installation or printer setup and configuration for your office etc. We can also assist with pc upgrades, ram upgrades, SSD, SCSI, SATA and PATA installations as well as many other services. PC setups, networking, installation, configurations and upgrades ​​ PC setups for remote working from home or out of the office. ​​ Contact us for a quote for virtual server setup to reduce the costs of running and maintaining multiple physical servers




IT HELPDESK SUPPORT PLANS


All support plans are fully flexible depending on the services you require, so please just get in touch via our contact page and we can discuss how our support can work for you. REMOTE SUPPORT PLAN - We offer contracted remote support so that whatever the issue may be, we can connect through to your device remotely using specialist software to troubleshoot and resolve it. This service offers unlimited remote, email and telephone support on a per user basis. SITE VISIT PLAN: Quarterly, monthly or weekly visits to site resolve issues & perform system maintenance (1 full day on site or 1 half day of 3.5 hours) MONITORING PLAN: Server and PC monitoring service to monitor pc performance and alerts to notify us of any issues or server downtime. PRE-PAID TIME PLAN: Purchase allotted pre paid time to use for any software, hardware issues or site visits. BACKUP SUPPORT PLAN: Cloud or site based backup solutions which backup critical files and folders offering recovery solutions in case the worst should happen. PC HEALTH PLAN: Avast Antivirus installation with regular health checks and antivirus management using Avast business cloudcare. WEBSITE DESIGN PLAN: Design of a brand new website, maintenance and regular improvements as and when advised, or we can manage the day to day running of your current website and make improvements if necessary. ADMINISTRATION PLAN: Including mail outs to customers, data entry work for databases, social media management and any other administration work you may require.




REPAIRS, ANTIVIRUS, PC HEALTH CHECKS AND MONITORING


​We offer PC repairs on a variety of models as well as lapto, we also offer a pickup and delivery service so that we take care of the whole process for you. Repairs - Site visit plus cost of any parts ordered Avast Anti virus Installation - per software including remote management, plus cost of the antivirus license and a free PC health check ​​ Server monitoring - Using specialist software to monitor server performance, Includes regular patch updates and updates any software installed, Please see support plans for monitoring services.




ADMINISTRATION SERVICES


With over 8 years of administration experience we can assist with all your admin needs, you won't need to hire any temporary admin staff to take care of your office admin. Draft letters and send out mailshots to customers. Create databases and take care of any data entry work required. Manage company emails and inbox's as well as diary management. Manage social media accounts including sending out new posts/tweets. Transcribe audio from meetings or conference calls​ as well as arranging meetings and managing calendars.




IT TRAINING


Whether you're a beginner or a more advanced user, we can help you to learn the basic or more intermediate steps to get you up and running. Basic pc training, how to set up your pc, how to use the internet and browsing to websites etc How to set up and use accounts on popular websites e.g Ebay, Amazon, Gmail etc, common issues and how to use and manage your space effectively Intermediate pc training, compress and send zip files, file management, using command prompt etc Intermediate software training, using formula's on excel, mail merge on word, animations on powerpoint etc




WIFI SETUP, NETWORKING, INTERNET SECURITY AND EMAIL FILTERING


​Another service we offer is our wifi and networking service, where we can assist with setting up a wifi network in the office, patching for your existing office network, assisting in setting up a VPN and remote connection so that you can work from home or on the move, and we can provide replacement cabling if needed, as well as Internet security and email filtering to make sure you're protected when online. Wifi setup and configuration at your site. We can speak to your Internet service provider on your behalf to resolve issues with your connection. Installation of a backup internet solution so that you can still operate in the event of a network issue. Installation of wireless access points and boosters to make sure that your wifi signal is easily accessible wherever you need it. Contact us for a quote for VPN and remote connection setup. Replacement cabling, patch panel management and repatching, Internet security and email filtering.




WEBSITE DESIGN


We build eye catching, interactive and innovative websites, we can setup a brand new website for your business, an online store to sell products or services, setup a mailing list to contact your customers as well as many other services, please see our example websites and testimonials pages for examples of our work. 10 hours of work on building your new website or improving on your already created website. Ad-Hoc work, maintenance or improvements. Additional hours available to purchase as if required.




DATA RECOVERY & DATA BACKUPS


​We can assist business users with backing up important business critical data. We can provide either an online cloud backup service e.g Datto, Office365 or files can be backed up regularly onto an external hard drive or other site based backup solution. ​​ Regular system backups to restore documents or servers in the event of a faulty hard drive, non functioning pc or server failure. Backup solutions so that your files, folders and server backups are safely stored and easily accessible from anywhere. ​​​ Regular data backups so that if the worst happens your data and systems are protected and secure.




DATA DESTRUCTION & PC RECYCLING


Want to make sure that all of your important data is destroyed so that no one can get their hands on it? We offer a full data destruction service using specialist software so that we can make sure your important data is kept out of the hands of unauthorised users, we can also arrange for your PC and other equipment to be recycled including a pickup service so that we take care of everything for you. Data destruction - Clear all data from any hard-drive or external drive to make sure that your data is not accessed by unauthorised users. PC recycling - Safely recycle your PC or any equipment, we also arrange for your pc or equipment to be collected and recycled.




IT HARDWARE AND SOFTWARE PURCHASING


Another of our services for business users is sourcing and reselling IT equipment, so whether you need a new PC, laptop, hard drive, tablet or monitor we can source a variety of IT equipment, software and licenses at a very competitive price. Below are some examples of the kind of equipment we could provide. Desktop PC's, laptops, keyboards, monitors, routers, cabling and leads e.g CAT5 network cabling, HDMI, DVI-D, VGA leads, boosters and access points, replacement laptop batteries and power leads, new RAM, Internal and external hard drives, graphics cards, software e.g Microsoft office licences, Avast anti-virus cloudcare licences, Windows operating systems (Windows 7, 8, 10) Office 365 business licences, and a variety of other hardware and software. Wolfe Computing are partnered with re-sellers and wholesalers so that we can get the best deals and prices available, so please just get in touch and we'll provide a quote.




OTHER SERVICES


Aside from the services above we offer a variety of different options depending on your needs and requirements, and are more than happy to help whatever your IT need is. Anything from project work such as setting up a cloud backup for all your company files and folders to cable management, some examples of other services we offer are: ​​ OS upgrades, Laptop and PC encryption, PC optimisation to get your PC running as quickly and efficiently as possible, setting up new user accounts and mailboxes, permissioning access to shared mailboxes, set up of journalling, adding users to security and distribution groups, PC upgrades and sales to source the best equipment at the best prices, Office 365 and Sharepoint cloud setup to access shared files and folders online from anywhere, implementation of various software such as Sage, Google drive etc, patch and switch management on your network and many other services. Please just get in touch through our contact page and we'll try our best to help.




OUT OF HOURS SUPPORT


We also offer an out of hours support service for business users so that we can take care of any IT issues or make any important changes outside of working hours, This will then not affect the day to day operations of the business. We also offer this service for peace of mind so that you're safe in the knowledge that your systems and network are secure and in safe hands should something go wrong outside working hours. Telephone, Email and Remote Services - (Monday to Friday 5:30pm to 10:00pm and Saturday to Sunday 9:00am - 10:00pm) Site visits - (Monday to Friday 5:30pm to 10:00pm and Saturday to Sunday 9:00am - 10:00pm) PC setups, installation, configurations and upgrades - (Monday to Friday 5:30pm to 10:00pm and Saturday to Sunday 9:00am - 10:00pm) ​​ Any other services not mentioned above - (Monday to Friday 5:30pm to 10:00pm and Saturday to Sunday 9:00am - 10:00pm)




HELP & ADVICE


We're more than happy to offer any help or advice on a variety of different IT requirements such as which systems to buy, software requirements, which operating system to use, cabling for patch panel management or new setups, recommendations for antivirus or security software etc depending on your budget and requirements. So please just get in touch for any advice.




SERVER SUPPORT


Our server support service is designed to ensure that your systems are running as smoothly and efficiently as possible and to prevent any unnecessary downtime, this service covers: The troubleshooting and resolution of issues, installation of software and general server mainenance. Contracted or pay as you go server support for your business for short or long term support. Maintaining server uptime plus monitoring of event logs and disk space to prevent issues in future. Set up of a remote desktop link to allow access to authorised users remotely. Disaster recovery to get things back up and running should the worst happen.





Please see our business user services below. We're fully flexible and can offer any of these services on an ad-hoc or contracted basis. Whether it's a network issue in the office, setting up a remote desktop link to access your pc remotely or ongoing support for your business, just get in touch via our email address at the top of the page or visit out contact page to find out more.

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