HOME USER SERVICES

TELEPHONE, EMAIL & REMOTE SUPPORT


​We offer an Ad-Hoc IT helpdesk support service where we can remotely connect to your PC or laptop to diagnose and resolve a variety of IT issues, such as a slow running system, unknown error messages, network connection issues, problems with software, issues with printing etc.​ This option includes a response within 2 hours and a fix within 8 hours of the issue occurring.




HOME VISITS


​We can visit you at home to diagnose and repair any problems you may be having with your PC, laptop, tablet, printer and a variety of other equipment. Visits to your home for issues that can't be resolved remotely. ​​ Updates run for PC's and equipment and system checks for any issues. (This service includes our no fix no fee guarantee)




PC SETUPS, INSTALLATIONS, CONFIGS & UPGRADES


​​We can setup, install and configure PC's or laptops for you to use at home or on the move. We can also install software, set you up with an email account, install Microsoft office applications, set up your home printer etc. We also assist with pc and laptop upgrades, RAM upgrades to help your machine run faster, SSD, IDE, SATA, SCSI and PATA hard drive installations, plus many other services.​




IT HELPDESK SUPPORT PLANS


All support plans are fully flexible depending on the services you require so please just get in touch via our contact page. REMOTE SUPPORT PLAN - We offer contracted remote support so that whatever the issue may be, we can connect through to your device remotely using specialist software to troubleshoot and resolve it. This service offers unlimited remote, email and telephone support on a per user basis. HOME VISIT PLAN: Quarterly, monthly or weekly visits to resolve issues & perform system maintenance (1 half day of 3.5 hours) MONITORING PLAN: PC monitoring service included to monitor pc performance and alerts to notify us of any issues.​ PRE-PAID TIME PLAN: Purchase allotted monthly pre paid time to use for any software, hardware issues or home visits BACKUP SUPPORT PLAN: Cloud or home based backup solutions which backup critical files and folders offering recovery solutions in case the worst should happen. PC HEALTH PLAN: Avast Antivirus installation with regular health checks and antivirus management using Avast business cloudcare. WEBSITE DESIGN PLAN: Design of a brand new website, maintenance and regular improvements as and when advised, or we can manage the day to day running of your current website and make improvements if necessary. ADMINISTRATION PLAN: Including mail outs to customers, data entry work for databases, social media management and any other administration work you may require.




REPAIRS, ANTIVIRUS, PC HEALTH CHECKS AND MONITORING


We offer PC repairs for home use on a variety of models and whether you have a Mac, PC, laptop, printer or anything else, we can diagnose the issue and repair the fault. We offer a pickup and delivery service so that we take care of the whole process for you. This service also includes our no fix no fee guarantee. We use recognised Antivirus providers such as AVG/Avast and Malwarebytes to make sure your PC is protected Repairs - Pickup and drop off included (includes our no fix no fee guarantee) Avast Anti virus Installation - per system including remote management, plus cost of the antivirus license and a free PC health check Monitoring - please see support contracts for PC monitoring services




ADMINISTRATION SERVICES


With over 8 years of administration experience we can assist with all your admin needs, you won't need to hire any temporary admin staff for a particular project or for a longer term need. Draft letters and send out mailshots to customers Create databases and take care of any data entry work required Manage company emails and inbox's as well as diary management Manage social media accounts including sending out new posts/tweets and regular updates Transcribe audio from meetings or conference calls ​​ Arranging meetings and managing calendars




IT TRAINING


Whether you're a beginner or a more advanced user, if you need any IT training on how to use a PC or use any particular piece of software, we have a vast amount of experience. Beginners pc training, how to set up your pc, how to use the internet and browsing to websites etc How to set up and use accounts on popular websites e.g Ebay, Amazon, Gmail etc Common issues and how to use and manage your space effectively Intermediate pc training, compress and send zip files, using command prompt etc Intermediate software training, using formula's on excel, mail merge on word, animations on powerpoint etc




WIFI SETUP, NETWORKING, INTERNET SECURITY AND EMAIL FILTERING


​With our Wifi and networking service we can assist with setting up a wifi network at home, offer support if you have any connection problems or issues with your home router, assist in setting up a VPN and remote connection so that you can work from home or on the move, as well as internet security and email filtering to make sure you're protected when online. Wifi setup at your home to get you up and running. We can also speak to your internet service provider on your behalf to resolve any issues with your connection. Contact us for a quote for VPN and remote connection setup, Internet security and email filtering services. Remote assistance available for router & connection issues or a home visit if we can't resolve remotely. Router support including firmware updates and backups of router configuration.




WEBSITE DESIGN


​We build eye catching, interactive and innovative websites for all your business or personal needs, we can setup a website from scratch, create a mailing list to contact your subscribers, set up an online shop, or maintain/make improvements to your existing website. Please see our example websites and testimonials pages for examples of our work. Build a new website from scratch or work on your existing website. Ad-Hoc work, maintenance or improvements. Additional hours available to purchase as necessary.




DATA RECOVERY & DATA BACKUPS


We can also assist with backing up your data whether that's personal family photos, or personal documentation that you don't want to lose. We also assist with data recovery if files are accidentally deleted or lost. We are fully flexible to use either an online cloud backup service such as Datto or Office365 or can arrange for any important documents and files to be backed up regularly onto an external hard drive or other home backup solution. Data recovery to restore documents in the event of a faulty hard drive, non functioning pc or accidental file deletion. ​​ Regular data backups so that if the worst happens your data is secure.




DATA DESTRUCTION & PC RECYCLING


Want to make sure that all of your important data is safely and securely destroyed so that no one can access it? we offer a full data destruction service using specialist software, so that we can make sure your important data is kept out of the hands of unauthorised users. We can also arrange for your PC and other equipment to be recycled which includes a pickup service so that we take care of everything for you. Data destruction - Clear all data from any hard-drive or external drive PC recycling - Safely recycle your PC or any equipment.




IT HARDWARE AND SOFTWARE PURCHASING


Another of our services for home users is sourcing and reselling IT equipment. So whether you need a new PC, laptop, hard drive, tablet or monitor we can source a variety of IT equipment, software and licenses at a very competitive price. Below are some examples of the kind of equipment we could provide. Desktop PC's, laptops, keyboards, monitors, routers, cabling and leads e.g network cabling, HDMI, DVI-D, VGA leads, wifi boosters and access points, replacement laptop batteries, new RAM, Internal and external hard drives, graphics cards, software e.g Microsoft office, Avast anti-virus, Windows operating systems (Windows 7, 8, 10) Office 365, Sharepoint and a variety of other hardware and software. Wolfe Computing are partnered with a variety of re-sellers and wholesalers so that we can get the best deals and prices available, so please just get in touch and we'll provide a quote.




OTHER SERVICES


Aside from the services above we offer a variety of different options depending on your needs and requirements, and we're more than happy to help whatever your IT need is. Anything from project work such as setting up a cloud backup for all your company files and folders, to setting up your computer and other equipment in another part of the office. some examples of other services we offer are: ​​ OS upgrades, Laptop encryption, PC optimisation to get your PC running as perfectly as possible, PC upgrades, Sharepoint cloud setup to access shared files and folders online from anywhere, Implementation of various software such as Sage, Google drive etc, changing permissions on your file structure for security so that only certain users can access certain documents and folders and many other services. Please just get in touch through our contact page and we'll try our best to help.





Please see our home user services below. We're fully flexible and can offer any of these services on an ad-hoc or contracted basis. Just get in touch via our email address at the top of the page or visit out contact page to find out more.

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